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Silver Springs Care Center Leadership Accepts Silver Quality Award at 2019 AHCA Conference

October 21, 2019

MERIDEN (October 21, 2019) – On October 15, 2019, as part of the American Health Care Association’s Annual Conference in Orlando, FL, Administrator Ray Hackling and Director of Nursing Emily Gonzalez accepted a Silver - Achievement in Quality Award on behalf of Silver Springs Care Center. 

According to the AHCA-NCAL website, the Silver Award is the second level of three distinctions possible through the AHCA/NCAL National Quality Award Program, which honors long term and post-acute care providers that have demonstrated their commitment to improving the quality of care for seniors and persons with disabilities and develop and demonstrate effective approaches that help improve performance and quality outcomes. Applicants must receive a Bronze – Commitment to Quality​ Award before applying at the Silver level. 

“It’s amazing to see so many member centers and communities receiving this award,” said Mark Parkinson, President and CEO of AHCA/NCAL. “Despite all of the challenges we face as a profession, I continue to be astonished by the quality outcomes our members achieve. It’s an honor to be able to recognize them for their dedication to improving lives.”

Implemented by AHCA/NCAL in 1996, the National Quality Award Program is centered on the core values and criteria of the Baldrige Performance Excellence Program, which is also the basis of the metric-based AHCA/NCAL Quality Initiative. The Baldrige program helps organizations across different business sectors use strategies to improve performance and organizational effectiveness.