iCare Health Network (ICHN) provides management, operating and consulting services to skilled nursing and long term care centers and other healthcare providers in order to deliver high-quality, specialized, and value-based post-acute care. Read More
Skilled Nursing Care Centers
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Our pursuit of lifelong EDUCATION will provide us the opportunity to learn the best ways to care for our residents.
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By focusing our care delivery on NURTURANCE, we will become the best caregivers for our residents.
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The highest level of individual RESPECT should be provided to our residents, and to each other.
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By using INNOVATION to reach our service delivery goals, our customers will have greater benefit.
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A mutually shared COMMITMENT to our mission, between ourselves and the customers we serve, will result in our becoming the best at serving those customers.
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The physical, emotional and spiritual HEALTH of our residents and patients is our ultimate goal.
Health
iCare Health Network Blog
All the latest news, discussion, and updates from the iCare Health Network team!
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Meet Patrick Neagle, Administrator at Touchpoints at Manchester. Patrick is committed to fostering a supportive environment for both residents and staff, recognizing that strong teamwork is the foundation of exceptional care. Patrick believes one of the most important parts of leadership is simply being present and available for his team, especially during challenging moments. -
Meet Maria Serrano, Administrator at Silver Springs Care Center. With more than 30 years in long-term care, Maria brings deep experience, compassion, and leadership to her role each day. Maria was drawn to the field because of her profound respect for older adults. As she shares: “I entered this field over 30 years ago because I believe our elders are a living library of wisdom.” Over the years, she has remained passionate about helping create an environment where residents can thrive and… -
Meet Tabitha, Administrator at MissionCare at Bennington. Tabitha’s journey into long-term care began unexpectedly while working as an occupational therapist. What started as per diem work quickly turned into a passion as she discovered how much she loved building relationships with and caring for the geriatric population. One moment that has stayed with her came when a family member thanked her after their loved one passed away, sharing how much it meant that their final years were lived with… -
Meet Kyle Bousquet, Administrator at MissionCare at Holyoke. Kyle became involved in long-term care early in life and quickly discovered a passion for helping others during an important stage of their lives. Some of his favorite moments are spent simply talking with residents, listening to their stories about family, work, and the experiences that shaped who they are. As Kyle shares, “Being able to support people during this stage of their lives is both meaningful and deeply rewarding.” -
Meet Sarah Krebs, Licensed Nursing Home Administrator at Touchpoints at Chestnut. Sarah chose long-term care because of her deep commitment to protecting vulnerable populations and safeguarding dignity when residents may be at their most dependent stages of life. For her, the complexity and constant challenges of long-term care aren’t something to avoid—they’re something to lean into. Sarah believes that “we all have the power to make a difference in someone’s life,” and she carries … -
Meet Jennifer Johnson, Administrator at Parkville Care Center. Jennifer is dedicated to creating a warm, inviting, and home-like environment where residents feel valued, supported, and safe. Last year was a tremendous year for Jennifer as an Administrator. She watched her team demonstrate resilience, reliability, and a deep sense of community toward one another and toward residents and families. Together, their hard work and dedication led Parkville Care Center to earn the Bronze National Qual… -
Administrators must manage complex healthcare operations while also fostering an environment where residents feel supported and staff members feel valued. From overseeing clinical outcomes and compliance to supporting life enrichment programs and community partnerships, their leadership touches nearly every aspect of care center life. Across iCare Health Network’s care centers, Administrators work alongside interdisciplinary teams that include nurses, therapists, dietary professionals, life en… -
A Sweet Tradition at Touchpoints at Bloomfield
February 27, 2026
At Touchpoints at Bloomfield, late winter brings with it a familiar and much-anticipated tradition. For the past seven years, team member Christine Bourbeau and her husband, Mark, have marked maple season by tapping trees on campus and transforming sap into maple syrup — a process residents enjoy watching unfold each year. The season typically runs from mid-February through the end of March, when cold nights and milder daytime temperatures create the ideal conditions for sap to flow. Across Bl…