Referral Pathway — Streamlined & Centralized
iCentral is iCare Health Network centralized admissions team - meeting all your admissions needs in one place.
Phone: (860) 812-0788 (24/7 coverage)
Email: moc.nheraci@lartneCi
eFax: (877) 804-4097
Electronic referrals: Accepts referrals via AllScripts, Epic, and other hospital EMR referral systems.
Tip: Provide all relevant clinical documentation with your referral (physician orders, demographic sheet, insurance info, recent notes/therapy summaries, and any payor or eligibility documentation) to help expedite processing.
What iCentral Does for You
iCentral will:
✔ Intake and review referral information
✔ Validate clinical criteria and placement needs
✔ Match the patient with the most appropriate center in the iCare network
✔ Coordinate bed availability and admissions logistics
✔ Assist with clinical questions and special care needs
This centralized process reduces phone transfers, speeds placement, and ensures a consistent referral experience.
When to Refer to iCare
Case managers commonly refer patients who are:
- Medically stable and need skilled nursing or rehabilitation care
- Requiring short-term rehab after hospitalization
- Needing long-term care placement
- Appropriate for memory care, heart failure support, psychiatric support services, or other specialty programs