I build trust and rapport with individuals in Recovery by giving them respect. I speak to them without judgment, show them empathy, am my true self; transparent and understanding. I feel I empower individuals in Recovery by showing them how far they have come and highlighting their positives, These residents are already struggling with the day to day and are constantly trapped in a negative space or mindset.

On August 29, 2024 the team at Westside Care Center celebrated with staff the retirement of two members of the team.  Lorna Christie retired after eight years of service as a CNA and Lynne Ambrose retired after 38 years as a CNA, both at Westside. A celebration was held at the care center with well wishes and many thanks. 

On June 26, 2024, 31 direct caregivers from across iCare’s Greater Hartford Memory Care Centers earned their Certified Dementia Practitioner credential.  Participants developed a better understanding of dementia and the associated disease process, learned to identify common causes of aggressive, repetitive, and sundowning behaviors in adults; describe behavioral/care interventions that may be used to prevent or reduce difficult care situations; and, learn alternative activity interventio…

“The success stories and memories we make amongst each other are daily reminders as to why I love the industry I’m in. Regardless of how hard I may think my day is, my residents smiles and laughter’s consistently keep me going. As an administrator my residents are my family and I’m forever grateful to be apart of their family.”

On July 5, 2023, the team at Westside Care Center celebrated and recognized Hyacinth Mallett for her nearly 40 years of service to the residents of Westside.   Hyacinth joined the team on October 30, 1984 after she completed CNA training at Gables Convalescent Home on Washington Street in Hartford. She briefly worked at Burnside Convalescent Home for six months before calling Westside Care Center home. In 2016, she received an American College of Health Care Administrators (ACHCA) award and w…