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Touchpoints at Chestnut Receives 2019 Customer Experience Award from Pinnacle Quality Insight

Touchpoints at Chestnut, iCare Health Network, Customer Experience Award, Pinnacle Quality Insights

EAST WINDSOR (February 28, 2019) – Touchpoints at Chestnut, a 60 bed skilled nursing facility in East Windsor, Connecticut is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2019 Customer Experience Award for Professional Therapy Services.

Pinnacle Quality Insight is a customer satisfaction measurement firm with 23 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,700 care providers in all 50 US states, Canada and Puerto Rico.

According to Pinnacle, Touchpoints at Chestnut, “has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average and displays a continued dedication to providing Best in Class senior healthcare services”.

Part of the iCare Health Network, Touchpoints at Chestnut has engaged Pinnacle Quality Insights to gather real-time survey results on a monthly basis. These results allow care center leadership and the iCare team to gain a better understanding of the resident’s needs and make improvements when necessary. 

Touchpoints at Chestnut is adding this accolade to its recognition by US News and World Report as a 2018-2019 Best Nursing Home for Short Stay Rehabilitation. Congratulations to the entire therapy staff and Touchpoints at Chestnut team.