Meet Kyle Bousquet, Administrator at MissionCare at Holyoke. Kyle became involved in long-term care early in life and quickly discovered a passion for helping others during an important stage of their lives. Some of his favorite moments are spent simply talking with residents, listening to their stories about family, work, and the experiences that shaped who they are. As Kyle shares, “Being able to support people during this stage of their lives is both meaningful and deeply rewarding.”

Meet Sarah Krebs, Licensed Nursing Home Administrator at Touchpoints at Chestnut. Sarah chose long-term care because of her deep commitment to protecting vulnerable populations and safeguarding dignity when residents may be at their most dependent stages of life. For her, the complexity and constant challenges of long-term care aren’t something to avoid—they’re something to lean into. Sarah believes that “we all have the power to make a difference in someone’s life,” and she carries …

Meet Jennifer Johnson, Administrator at Parkville Care Center. Jennifer is dedicated to creating a warm, inviting, and home-like environment where residents feel valued, supported, and safe.  Last year was a tremendous year for Jennifer as an Administrator. She watched her team demonstrate resilience, reliability, and a deep sense of community toward one another and toward residents and families. Together, their hard work and dedication led Parkville Care Center to earn the Bronze National Qual…

Administrators must manage complex healthcare operations while also fostering an environment where residents feel supported and staff members feel valued. From overseeing clinical outcomes and compliance to supporting life enrichment programs and community partnerships, their leadership touches nearly every aspect of care center life. Across iCare Health Network’s care centers, Administrators work alongside interdisciplinary teams that include nurses, therapists, dietary professionals, life en…

At Touchpoints at Bloomfield, late winter brings with it a familiar and much-anticipated tradition. For the past seven years, team member Christine Bourbeau and her husband, Mark, have marked maple season by tapping trees on campus and transforming sap into maple syrup — a process residents enjoy watching unfold each year. The season typically runs from mid-February through the end of March, when cold nights and milder daytime temperatures create the ideal conditions for sap to flow. Across Bl…