Meet Maria Serrano, Administrator at Silver Springs Care Center. With more than 30 years in long-term care, Maria brings deep experience, compassion, and leadership to her role each day. Maria was drawn to the field because of her profound respect for older adults. As she shares: “I entered this field over 30 years ago because I believe our elders are a living library of wisdom.”   Over the years, she has remained passionate about helping create an environment where residents can thrive and…

Meet Tabitha, Administrator at MissionCare at Bennington. Tabitha’s journey into long-term care began unexpectedly while working as an occupational therapist. What started as per diem work quickly turned into a passion as she discovered how much she loved building relationships with and caring for the geriatric population. One moment that has stayed with her came when a family member thanked her after their loved one passed away, sharing how much it meant that their final years were lived with…

Meet Kyle Bousquet, Administrator at MissionCare at Holyoke. Kyle became involved in long-term care early in life and quickly discovered a passion for helping others during an important stage of their lives. Some of his favorite moments are spent simply talking with residents, listening to their stories about family, work, and the experiences that shaped who they are. As Kyle shares, “Being able to support people during this stage of their lives is both meaningful and deeply rewarding.”

Meet Sarah Krebs, Licensed Nursing Home Administrator at Touchpoints at Chestnut. Sarah chose long-term care because of her deep commitment to protecting vulnerable populations and safeguarding dignity when residents may be at their most dependent stages of life. For her, the complexity and constant challenges of long-term care aren’t something to avoid—they’re something to lean into. Sarah believes that “we all have the power to make a difference in someone’s life,” and she carries …

Meet Jennifer Johnson, Administrator at Parkville Care Center. Jennifer is dedicated to creating a warm, inviting, and home-like environment where residents feel valued, supported, and safe.  Last year was a tremendous year for Jennifer as an Administrator. She watched her team demonstrate resilience, reliability, and a deep sense of community toward one another and toward residents and families. Together, their hard work and dedication led Parkville Care Center to earn the Bronze National Qual…