For more than 20 years, Chris Wright has been doing what many other nursing home operators either can’t or won’t: taking patients with behavioral health diagnoses, treating them with embedded, additional services, and becoming a valued community partner while building value in his own business. Following an expansion of his iCare Health Network last year, Wright remains bullish on building and managing behavioral health and other speciality services. But even as regulators put more emphasis …

On November 11, 2021 the team at Touchpoints at Manchester took a moment to celebrate a big achievement: the care center’s return to Five Star designation with the Centers for Medicare and Medicaid Services (CMS)! According to the CMS website, CMS created the Five-Star Quality Rating System to help consumers, their families, and caregivers compare nursing homes more easily and to help identify areas about which they want to ask questions. The Nursing Home Compare Web site features a q…

On July 20, 2021, teams from Touchpoints at Manchester and Westside Care Center through a Summer party and picnic for residents and staff on the campus.  The event included fun in the sun, food, crafts and music. The central campus parking area and patios were closed down to make room for festivities. The weather cooperated and brought a day full of bright sun and clear skies.  

In early February 2021, the Touchpoints at Manchester team received Vera’s Story, an eloquent testimonial from a grateful resident. It reads: “I could not speak or write to communicate. The staff at Touchpoints took the time to read my lips and understand my gestures. They showed me so much kindness with no judgment. They took care of me. My fears began to fade. 24/7 nothing was too big or too small. Each and every one of them gave me their utmost attention and respect.”

On December 29th, the staff and leadership at at Touchpoints at Manchester held a retirement celebration for Joan Gallichant, capping 40 years of dedicated service as a nurse at the care center. According to Cristina Lazure, Director of Nursing, “Joan is one of a kind nurse and without a doubt she will be greatly missed. She helped us weather the COVID storm to this point after years of serving the residents.As they say, they don’t make them like that any more.” Joan started at…