Complex Care Programs and Services
Intensive Post-Acute Rehabilitation
Individuals entering rehabilitation are always unique, but their primary objective is typically the same – a return to health, home and what’s important in life, as soon as possible. At Touchpoints Rehab, part of the iCare Health Network, we understand.
Our innovative, personalized program is designed to accelerate the recovery process, so that patients can Get Well, Live Well and Be Well, faster, better and with fewer challenges than any traditional rehabilitation program. These programs are designed to optimize therapy, promote recovery, and provide ongoing quality of life for patients experiencing chronic and high acuity medical conditions.
What is Complex Care?
Touchpoints Rehab is a leader in this field. The Complex Care program uses a team of healthcare providers including nursing, respiratory and other staff to closely monitor a patient’s health status and facilitate safe transitions from setting to setting. This team will guide care from the hospital to the skilled nursing facility and into the home ensuring a smooth transition from one to the next. You will often see the same nurse or team member in the hospital, in the facility and following up after discharge to ensure success and avoid readmission to the hospital.
The Complex Care team works with physician guidance and alongside APRNs, Physician’s Assistants and the entire staff of the skilled nursing facility. The team focuses additional focus and resources on patients with complicated medical conditions who are at risk for frequent hospital admission.
Complex Care Team
- Transitional Care - Heart Failure Nurse
- Regional Clinical Director
- Care Transitions Respiratory Therapist
- Multi-disciplinary clinical team
- Consulting physician specialists, pulmonologists, PAs and APRNs
Addressing Frequent Hospitalizations
The program also addresses repeat hospitalizations by applying frequent lab work and assessment, integrated specialty care including pulmonary/respiratory therapy and sleep medicine, specialist consultation, clinical partnerships and more.
For patients with multiple hospitalizations the team will address their general state of health and wellness and improve their daily functionality. This will get them back home where they want to be and slow the tide of re-hospitalizations.
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Complex Care Clinical Programs
- Congestive Heart Failure
- Chronic Obstructive Pumonary Disease (COPD) and other related pulmonary disease processes.
- Post open-heart surgery care.
- Affiliation or enrollment in Accountable Care Organization, Risk or Payment Bundle and/or at high risk for readmission.
Program Highlights
Some patients who have been hospitalized following these conditions may be encouraged to stay in a post-acute facility to regain their strength. Our network partnerships ensure that our patients receive rehabilitation services in close collaboration with their medical team within the hospital networks. The key features of this unique approach include:
- The Touchpoints Rehab team has been trained by the hospital network team. The clinical team follows their established protocols.
- Touchpoints Rehab has experienced physicians and physician extenders.
- The Touchpoints Rehab team includes a dedicated Transitional Care Nurse who follows caseload patients through the course of their care, including after discharge home and provides additional, continuous clinical over- sight and support.
- The hospital and Touchpoints Rehab teams remain in continuous communication, working together to ensure a smooth transition.
- The hospital team remains informed on the progress of patients’ post-acute stays on a daily basis and continuing through discharge home.
- Once discharged, patients are reconnected with their primary care provider.
- Touchpoints Rehab staff are skilled in the delivery of all IV treatments and modalities.
Program Benefits
- Consultations and daily communication with the hospital team ensure continuity of care and optimal treatment decisions.
- Careful oversight of progress and a quieter, more personal environment are highly conducive to rapid improvements.
- Individually paced rehab programming enables faster recovery, stabilization and restoration of strength.
- Ongoing specialty evaluations
- Diagnosis-specific education for you and your family
- Healthy menus tailored to your diagnosis.
- Weight monitoring
- Physical, occupational and speech therapies
- Customized care planning
- Home support and discharge planning
- Weekly rounds by hospital practitioners
- IV Lasix, Bumex, Dobutamine and Milrinone therapies
- Weekly lab value monitoring
- Touchpoints Rehab locations in Bloomfield, Manchester, East Windsor and Farmington.
For more information, please call (860) 812-0788, email moc.nheraci@ofni or visit us online at www.touchpointsrehab.com
News & Updates
Discover the latest from our blog
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iCare Health Network is pleased to welcome Robert Henige, a healthcare leader with more than two decades of experience across the post-acute care continuum, including home health, hospice, and skilled nursing facility operations. Robert will serve as Regional Director of Operations. Robert’s path in healthcare began early, launching his career in post-acute care in 1999. Over the years, he has built a comprehensive understanding of the industry from multiple vantage points—spending nine year… -
At Westside Care Center, long-standing excellence in resident care is built on the dedication and professionalism of those who serve on the front lines each day. That commitment is exemplified by Cresene Johnson, CNA, who has been named a 2026 inductee into the Connecticut CNA Hall of Fame. Recognized by the Connecticut Chapter of the American College of Health Care Administrators (ACHCA), this honor reflects Johnson’s remarkable 35 years of service and her enduring impact on residents, famili… -
Lynn Kalvinek of 60 West Inducted into 2026 CNA Hall of Fame
April 13, 2026
At 60 West, a culture of compassionate, person-centered care is driven by individuals who consistently go above and beyond in service to residents. Among them is Lynn Kalvinek, CNA, who has been named a 2026 inductee into the Connecticut CNA Hall of Fame.
Recognized by the Connecticut Chapter of the American College of Health Care Administrators (ACHCA), this honor reflects Kalvinek’s 20 years of dedicated service and her lasting impact on residents, families, and colleagues. Known for her po… -
At Parkville Care Center, excellence in care is defined not only by clinical outcomes, but by the compassion, consistency, and professionalism demonstrated every day on the front lines. That standard is embodied by Elisabeth Sola, CNA, who has been named a 2026 inductee into the Connecticut CNA Hall of Fame. Sola’s induction, recognized by the Connecticut Chapter of the American College of Health Care Administrators (ACHCA), reflects more than two decades of dedicated service and an enduring c… -
The Connecticut Chapter of the American College of Health Care Administrators (ACHCA) has announced its Certified Nursing Assistant (CNA) Hall of Fame Class of 2026, recognizing a distinguished group of caregivers whose careers reflect decades of compassionate, resident-centered service across the state. The CNA Hall of Fame, celebrated annually as part of the ACHCA’s educational programming, honors frontline caregivers who exemplify excellence in long term care through longevity, leadership, … -
Touchpoints at Bloomfield | Complex Case, Strong Outcome: Heart Failure Program Delivers
April 2, 2026
At Touchpoints at Bloomfield, the Heart Failure Program is designed to support medically complex patients through highly coordinated, multidisciplinary clinical care. By integrating nursing, respiratory management, and physician oversight, the program focuses on stabilizing high-acuity cardiopulmonary conditions and reducing avoidable hospitalizations. -
Parkville Care Center’s On-Site Dialysis Unit Featured on WFSB's Great Day Connecticut with Scot Haney
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Parkville Care Center was recently featured on Great Day Connecticut, spotlighting its on-site dialysis unit and the innovative approach it brings to caring for residents with complex medical needs. The segment highlighted how Parkville has brought dialysis treatment directly into the nursing home setting, allowing residents to receive care without leaving the center. By eliminating the need for frequent transportation to outside clinics, the program supports a more comfortable and streamlined… -
We’re proud to share this recent feature from Provider Magazine highlighting Chris Wright and his leadership journey in long-term care. The article offers a thoughtful look at Chris’s evolution from a “numbers-focused” operator to a mission-driven leader helping shape the future of post-acute care at both the organizational and national levels. As the co-founder and chairman of iCare Health Network and current Chair of the American Health Care Association (AHCA), Chris has long emphasize…
