Complex Care Programs and Services
Intensive Post-Acute Rehabilitation
Individuals entering rehabilitation are always unique, but their primary objective is typically the same – a return to health, home and what’s important in life, as soon as possible. At Touchpoints Rehab, part of the iCare Health Network, we understand.
Our innovative, personalized program is designed to accelerate the recovery process, so that patients can Get Well, Live Well and Be Well, faster, better and with fewer challenges than any traditional rehabilitation program. These programs are designed to optimize therapy, promote recovery, and provide ongoing quality of life for patients experiencing chronic and high acuity medical conditions.
What is Complex Care?
Touchpoints Rehab is a leader in this field. The Complex Care program uses a team of healthcare providers including nursing, respiratory and other staff to closely monitor a patient’s health status and facilitate safe transitions from setting to setting. This team will guide care from the hospital to the skilled nursing facility and into the home ensuring a smooth transition from one to the next. You will often see the same nurse or team member in the hospital, in the facility and following up after discharge to ensure success and avoid readmission to the hospital.
The Complex Care team works with physician guidance and alongside APRNs, Physician’s Assistants and the entire staff of the skilled nursing facility. The team focuses additional focus and resources on patients with complicated medical conditions who are at risk for frequent hospital admission.
Complex Care Team
- Transitional Care - Heart Failure Nurse
- Regional Clinical Director
- Care Transitions Respiratory Therapist
- Multi-disciplinary clinical team
- Consulting physician specialists, pulmonologists, PAs and APRNs
Addressing Frequent Hospitalizations
The program also addresses repeat hospitalizations by applying frequent lab work and assessment, integrated specialty care including pulmonary/respiratory therapy and sleep medicine, specialist consultation, clinical partnerships and more.
For patients with multiple hospitalizations the team will address their general state of health and wellness and improve their daily functionality. This will get them back home where they want to be and slow the tide of re-hospitalizations.
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Complex Care Clinical Programs
- Congestive Heart Failure
- Chronic Obstructive Pumonary Disease (COPD) and other related pulmonary disease processes.
- Post open-heart surgery care.
- Affiliation or enrollment in Accountable Care Organization, Risk or Payment Bundle and/or at high risk for readmission.
Program Highlights
Some patients who have been hospitalized following these conditions may be encouraged to stay in a post-acute facility to regain their strength. Our network partnerships ensure that our patients receive rehabilitation services in close collaboration with their medical team within the hospital networks. The key features of this unique approach include:
- The Touchpoints Rehab team has been trained by the hospital network team. The clinical team follows their established protocols.
- Touchpoints Rehab has experienced physicians and physician extenders.
- The Touchpoints Rehab team includes a dedicated Transitional Care Nurse who follows caseload patients through the course of their care, including after discharge home and provides additional, continuous clinical over- sight and support.
- The hospital and Touchpoints Rehab teams remain in continuous communication, working together to ensure a smooth transition.
- The hospital team remains informed on the progress of patients’ post-acute stays on a daily basis and continuing through discharge home.
- Once discharged, patients are reconnected with their primary care provider.
- Touchpoints Rehab staff are skilled in the delivery of all IV treatments and modalities.
Program Benefits
- Consultations and daily communication with the hospital team ensure continuity of care and optimal treatment decisions.
- Careful oversight of progress and a quieter, more personal environment are highly conducive to rapid improvements.
- Individually paced rehab programming enables faster recovery, stabilization and restoration of strength.
- Ongoing specialty evaluations
- Diagnosis-specific education for you and your family
- Healthy menus tailored to your diagnosis.
- Weight monitoring
- Physical, occupational and speech therapies
- Customized care planning
- Home support and discharge planning
- Weekly rounds by hospital practitioners
- IV Lasix, Bumex, Dobutamine and Milrinone therapies
- Weekly lab value monitoring
- Touchpoints Rehab locations in Bloomfield, Manchester, East Windsor and Farmington.
For more information, please call (860) 812-0788, email moc.nheraci@ofni or visit us online at www.touchpointsrehab.com
News & Updates
Discover the latest from our blog
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On August 26th, twenty-one leaders from across iCare Health Network nursing facilities – including Administrators, Program Directors, and other care team members – successfully completed the Behavioral Health Ambassador Training through the Center of Excellence for Behavioral Health in Skilled Nursing Facilities (COE-NF). Each participant earned two professional credentials: the COE-NF Behavioral Health Ambassador Badge and CPI Verbal De-escalation Strategies Certificate. -
Meredith Parda-Burr Joins iCare Health Network as Vice President of Human Resources
September 2, 2025
iCare Health Network is pleased to announce the selection of Meredith Parda-Burr as Vice President of Human Resources. Meredith comes to iCare with more than 20 years of progressive human resources leadership experience across healthcare and hospitality. Most recently, she served as Senior Director, HR Business Partners at Benchmark Senior Living, where she led the organization’s HR Business Partner team. Prior to that role, she spent seven years as a Regional Human Resources Business Partner … -
At the 96th Annual Membership Meeting of the Connecticut Association of Health Care Facilities (CAHCF), held at the picturesque Saybrook Point Resort on July 17, 2025, iCare Health Network’s Chairman and former CEO, Chris Wright, was honored with the CAHCF Lifetime Achievement Award. Chris Wright’s impact on the skilled nursing profession spans nearly four decades, and his leadership in advancing high-quality care is both deep and enduring. -
Touchpoints at Bloomfield Earns Heart Failure Certification from American Heart Association, Opens Heart Failure Suites
June 27, 2025
Touchpoints at Bloomfield has earned the Skilled Nursing Facility Heart Failure Certification offered by the American Heart Association®, the world’s leading voluntary organization focused on heart and brain health. The certification provides an evidence-based framework for evaluating skilled nursing facilities against the American Heart Association’s rigorous science-based requirements for heart failure (HF) patients, including program management, patient and caregiver education and suppor… -
Construction is coming to an end on a brand-new, six-chair ‘dialysis den’ exclusively for residents at Westside Care Center in Manchester. Planned opening date next month! This state-of-the-art addition will allow the care center to provide on-site hemodialysis services to up to 36 residents. The den and dialysis program will create an environment of convenience and integrated care. Residents will not longer need to travel in challenging weather or worry about the complications of transporta… -
iCare Health Network proudly joins long-term care providers across the country in celebrating National Certified Nursing Assistants (CNA) Week, taking place June 12–18, 2025. This year’s theme, “We Are Champions,” perfectly captures the spirit and strength of the dedicated CNAs who form the backbone of care in skilled nursing and long term care, including here at iCare. Every day, iCare’s CNAs go above and beyond to support not only the physical health of our residents but also their e… -
60 West Celebrates the Tapestry of Life - Gallery
June 11, 2025
Although Skilled Nursing Care Week took place a few weeks ago, the spirit of the celebration still lingers in our halls. The 60 West team came together to honor the unique stories and life journeys of our residents with a week filled with thoughtful activities, creative expressions, and joyful connections. From collaborative art projects to memory-sharing sessions, the community reflected on the threads that bind us—individual stories, shared experiences, and moments of joy. -
iCare Health Network Celebrates National Skilled Nursing Care Week 2025: Weaving the 'Tapestry of Life'
May 12, 2025
From May 11th to 17th, 2025, iCare Health Network proudly joins the nationwide observance of National Skilled Nursing Care Week (NSNCW aka Nursing Home Week), following the American Health Care Association’s theme, “Tapestry of Life.” This year’s theme emphasizes the “vibrant, diverse experiences of residents in skilled nursing facilities—each individual a unique thread contributing to a rich and interconnected community.” At iCare centers across New England, Nursing Home W…
