On March 18, 2022 the team at Touchpoints at Chestnut held a surprise party for Andy Casassa, upon his retirement after 38 years of distinguished service at iCare Health Network. For many years Andy worked as a Regional Maintenance Director for iCare as well as several years as the Maintenance Director at Touchpoints at Bloomfield.  He had just recently transferred during Touchpoints at Chestnut where he continued to provide excellent service and his focus on resident safety and comfort.  A…

Every holiday is a chance to celebrate and have fun with residents and staff. St. Patrick’s Day 2022 is no exception. Check out these photos from around the iCare Health Network. Slainte! Erin go bragh! Kiss me, I’m Irish, and all that! 

March 14-18, 2022 is National Long Term-Care Administrator’s Week. During this week, staff, residents, families, and volunteers have the opportunity to say “thank you” and honor the administrators who lead our nation’s long-term care communities.  A heartfelt and sincere thank you from all of us at iCare Health Network to our dedicated Administrator team. Thank you for all that you do and all you have done in the past 24 months, alongside all of the frontline staff, to save lives, main…

Here is a selection of Valentine’s Day photos from around the iCare Health Network. Parkville Care Center did a fun “speed dating” style meet and greet, connecting with residents from Touchpoints of Bloomfield. Both parties used the iPads and chatted for about 30 minutes. Parkville also received Valentine’s Day cards from three separate community and school groups for residents.  Touchpoints at Chestnut and MissionCare at Holyoke festivities are shown as well.  Spre…

iCare Health Network engages a company to administer periodic Resident Satisfaction Surveys to both long term care residents currently residing in the centers and residents recently discharged home.  These surveys provide a range of feedback and help iCare in improving and modifying customer service, clinical programs and the resident experience. Here is a sampling of positive comments that iCare residents shared about their overall experience and their feelings on the excellent iCare staff&#…